Refund policy

At IntoMaps, our priority is for you to feel happy with your final piece. Every map is made especially for you, and each order goes through a custom process with a professional illustrator. Because of that, we include revisions and do our best to help whenever updates are needed along the way.

📥 Changes to your order

If you need to correct names, dates, locations, or other custom details, please submit those changes as soon as possible through the delivery platform or email us at help@intomaps.com.

We’ll always review your request and try to assist whenever possible.

✔ Revisions – We want you to love your map

Once your first draft is delivered, you’ll have up to 10 days to request changes. Revisions are included to adjust and refine your artwork based on the photos, details, and instructions provided with your original order.

We offer revisions during that period so your piece can be adjusted and refined before you approve the final version.

If we missed or misunderstood something from your original instructions, we’ll correct it at no additional cost.

New requests or changes outside the original brief — such as adding or replacing locations, people, objects, photos, or other details — may require an additional fee.

You can request changes directly through the platform where your draft is delivered or by emailing our support team at help@intomaps.com. To help us process your request smoothly, please include:

  • Your order number.
  • Clear notes explaining the changes you’d like.

⏳ Cancellations & refunds

Every IntoMaps piece is created especially for you by a professional illustrator, based on your personal stories, locations, photos, and details. Your map is a one-of-a-kind artwork made for you alone: it cannot be resold or reused for another customer.

Because each piece is unique and personalized, we do not accept cancellations or offer refunds once an order has been placed. This applies at every stage, including before you submit your customization form or receive your first draft.

For damaged, defective, or incorrect printed items, please see the section below for available solutions, which may include a replacement or refund.

If something important needs to be corrected, please contact us as soon as possible at solutions@intomaps.com. We’ll always do our best to help through the changes and revisions described above.

📦 Damaged, defective, or incorrect printed items

If your printed order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at solutions@intomaps.com.

To help us review the issue, please include:

  • A photo of the item.
  • A photo of the packaging.
  • A photo of the shipping label.
  • A short description of the problem.

Once we review the case, we’ll determine the best solution, which may include a replacement or refund when appropriate.